In short
- We ship worldwide. UK orders usually arrive in 5 to 8 working days (softcover 4 to 7), and delivery is priced for your address before you pay.
- Every order is sent tracked.
- Books are personalised and go to print as soon as you pay, so orders can't be cancelled, returned or exchanged.
- If your book arrives damaged, has a printing error or doesn't match your preview, tell us within 14 days of receiving it and we'll replace it or refund you.
- If your parcel doesn't arrive, contact us and we'll trace it, then replace or refund it if it's lost.
This summary is for convenience. The full text below is what applies.
01Printing and dispatch
Your book is printed and bound for you by our professional print partner once your payment is confirmed. Printing usually takes one to three working days, then your book is handed to the carrier with tracking.
Each book is printed at the partner lab best placed to deliver it to your address.
02Delivery times and costs
Delivery is priced for your address at checkout, so you see the full cost, and an estimated arrival date, before you pay. Delivery times count from the day you order and include printing:
- UK, hardcover and layflat: usually 5 to 8 working days.
- UK, softcover: usually 4 to 7 working days.
- Everywhere else: the delivery price and estimated arrival date for your address are shown at checkout, before you pay.
Several books ordered together in one checkout share one delivery charge where they can. They may arrive in separate parcels.
For deliveries outside the UK, your country may charge import duties or taxes when the parcel arrives. These are set by your country, not by us.
03Tracking your order
Every order is sent tracked. Once your book is dispatched, its tracking link appears in Your orders (on the website, or in Print orders in the app), and we’ll let you know it’s on its way.
04Changing your delivery address
Check your address carefully before you pay. If you notice a mistake, email us straight away at support@tripmemo.app with your order number. We’ll do our best, but once your book has gone to print we may not be able to change it.
05Cancellations and returns
Every book is made to your own design with your own photos, and goes to print as soon as your payment is confirmed. Because of this, orders can’t be cancelled or changed once paid, and we can’t accept returns or exchanges if you change your mind.
Before you order, you can see every page exactly as it will print and download a PDF proof, so please check spelling, dates and photo choices carefully.
06If something is wrong with your book
If your book arrives damaged, has a production error (for example misprinted, missing or wrongly ordered pages, or a faulty binding), or doesn’t match your preview because of a processing error, we’ll send you a free replacement or give you a full refund.
How to tell us
- Email support@tripmemo.app within 14 days of receiving your book.
- Include your order number and photos of the problem (and of the packaging, if it was damaged in transit).
- Please keep the book until we’ve replied. We won’t ask you to send it back unless we need to.
What isn’t a printing error
- Small differences in colour between your screen and the printed page. Screens and paper show colour differently.
- Photos the studio marked as low resolution before you ordered, which may print less sharply.
- Spelling, dates, photo choices or layout that match the preview you ordered.
07If your parcel doesn't arrive
If your book hasn’t arrived by the end of its estimated delivery window, email support@tripmemo.app with your order number. We’ll trace it with the carrier, and if it has been lost we’ll send a free replacement or give you a full refund.
08Your rights
Nothing in this policy affects your statutory rights as a consumer, including your rights under the Consumer Rights Act 2015 if your book is faulty.